This Privacy Policy explains how we collect, use, and share information from or about you when you use WIZCHARTS.COM.
November 2018
- TYPES OF INFORMATION WE COLLECT
- HOW WE USE YOUR INFORMATION
- HOW WE SHARE YOUR INFORMATION
- YOUR RIGHTS AND CHOICES
- HOW WE PROTECT YOUR INFORMATION
- HOW LONG WE KEEP YOUR INFORMATION
- UPDATES TO OUR PRIVACY POLICY
- CONTACT US
1. TYPES OF INFORMATION WE COLLECT
Information You Provide to Us
Contact and registration information. When you subscribe to our services, we may ask you for your name, email address, and other contact details.
Transaction information. Payment information such as your credit/debit card details, purchase history, and other information related to your transaction.
User support and feedback. If you contact us, we will collect information about the contact method, time and date, frequency, and reason to maintain a record of services given. We may also record the content of any queries and other messages you address to us through online forms and social media platforms (in which case we will also record your social media name or handle, so we can identify you) in order to address them appropriately and efficiently.
Information We Collect Automatically
Device Information. This requires us to collect information from you when you use our services. This includes device, cookie, user and other unique IDs, IP address, browser information, operating system, and platform type.
Usage Information.> We will automatically collect information about how, when, how frequently and for how long you use our services and the content you view. We will also collect technical information on how the website is performing, such as crash reports and error logs.
Information from Third Party Sources
Social Media Information. If you interact with us through a social media service or other platform, we may have access to some of your social media information. For example, if you use your Facebook account to access our Facebook page, we may receive information from Facebook (with your authorization, where required), such as your name, email address, photo, gender, date of birth, social media ID/URL, number of followers, age, location/ current city.
We may also collect comments, feedback and other information you provide via third parties about your satisfaction with our services, so that we can address any customer questions or concerns.
2. HOW WE USE YOUR INFORMATION
We will use the information we collect for a variety of purposes depending on the services you use and how you use them. The legal basis on which we will use your information will also depend on the circumstances as further described below.
Provide Services. We use the information you give us to provide you with the WIZCHARTS.COM services or products you request from us. This may involve using the information we collect on how you use our website and the content you interact with to tailor your view of a service or personalize the content and features made available to you. We will also use your information to provide you with any technical and other customer support you need, and send you service-related communications, including announcements and administrative messages.
We may use your contact details (e.g., email address) to invite you to participate, if you agree, in surveys, panel discussions, and online forums to conduct market research to better understand what you like and don’t like about WIZCHARTS.COM, so that we can continue to improve them.
Improve our services and product offerings. We use information from your use of WIZCHARTS.COM to understand how you interact with the services, so we can improve them and develop new ones to meet our customers’ needs. We may also use this information to conduct market research, statistical analysis and for business planning.
Personalize your experience. We may use your information to create consumer profiles and audience segments that can be used for targeted advertising and marketing, on third party services, mobile apps and/or websites, and offline. We rely on a variety of technologies to do this, including cookies and other tracking technologies. You can opt out of our use of cookie-based tracking technologies at any time in the ways described in our Cookies Policy. If you opt out, you may still receive advertising from us and third parties, but it may be less interesting and relevant.
Direct marketing. We may also send you newsletters and information about products, services and promotions offered by WIZCHARTS.COM, our partners, and other organizations with whom we work. Typically, this will be where we have your consent or where it relates to a product or service we have provided to you.
Prevent fraud and defend our legal rights. We may also use your information to prevent fraud or any other potentially illegal activities, protect the safety of our users and others, enforce our terms of service and comply with our legal and regulatory obligations, requests from government bodies or courts, or respond to litigation. Typically, we will do this because it is necessary in order to comply with a legal or regulatory obligation to which we are subject (e.g., complying with subpoenas, search warrants and court orders).
We may combine all the information we collect from or receive about you for any of the foregoing purposes. Please see Your Rights and Choices section for further information.
Further, we may aggregate your information with other users’ information and use it for statistical analysis, research and reporting purposes. We may also share this information with our business partners. This aggregated information cannot be used to identify you or otherwise be traced back to you.
3. HOW WE SHARE YOUR INFORMATION
Service Providers. We may share your information with service providers that help us with tasks such as newsletter management; social media and email marketing campaign management; research and analytics; website hosting; the fulfillment of transactions and orders; database maintenance; the provision of technology services and platforms; identity management; acquisition and conversion services; payment processing and fraud prevention.
Advertisers, Advertising Networks and Other Third Parties. We may share information about how you use the WIZCHART.COM services and interact with content with advertisers, media buying agencies, research companies, third party advertising networks and other third parties in order to offer you products and services that may interest you. These third parties may use their own tracking technologies/cookies to collect information about you including through surveys. In some cases, we may also share your name and contact details (e.g., email address) with third party data analytics and data reseller firms for targeted advertising and marketing, to generate look-alike customer lists.
Protect our legal rights and comply with law. We may disclose your information to law enforcement agencies, regulators, content protection organizations, anti-fraud coalitions and other regulatory entities if necessary to:
- protect our legal rights, privacy or safety, and that of our employees, agents, contractors, or other individuals;
- protect the safety and security of visitors to WIZCHARTS.COM;
- protect against fraud or other illegal activity or for risk management purposes;
- respond to inquiries or requests from government, regulatory, law enforcement, or public authorities;
- permit us to pursue available remedies, commence, participate in, or defend litigation, or limit the damages that we may sustain;
- comply with the law including with subpoenas, search warrants, court orders, and other legal process; or
- enforce applicable terms of service.
Sale or transfer of all or part of our business or assets. In the event that we are involved in a merger, acquisition, transfer of control, bankruptcy, reorganization or sale of assets, or diligence associated with such matters, we reserve the right to sell or transfer the information described in this Privacy Policy as part of that transaction. If you do not want your information to be processed following such a transfer, you should contact the subsequent owner of the business.
Communication preferences and opt-outs
You may unsubscribe from email newsletters or promotional emails we send you by following the opt-out instructions contained in the email. However, you cannot unsubscribe from service-related, transactional, or relationship email messages or from getting customer support service messages in response to your requests.
Access, correct, and delete your information
You can access and correct certain information you have provided to us or we have collected automatically through the features provided in our services. In addition, where legally required, we will provide users with access to their information and the ability to review, update, and correct it. We will take reasonable steps to verify your identity, such as requiring a password and user ID before granting access to your information.
If you would like to delete the information that we have collected from your use of our services, please contact us. We may be required to retain some or all of this information in order to enable you to use our services and features, and to ensure that these function properly. We may also retain such information where required by law, to resolve disputes, troubleshoot problems, enforce our terms and conditions of use, and to enable us to exercise or defend our legal rights. Some of our services can only be provided if we have your information, so deletion of your information will require deletion of your account and termination of your ability to use such services.
Change of mind or objection
Where you have given us consent to use your information for any of the above purposes, you have the right to withdraw that consent at any time. You may also have a right to object to our use of your information where we are relying on a legitimate interest and there is something about your particular situation that makes you want to object to our processing on this ground.
Links to other online services
WIZCHARTS.COM may contain links to third party websites and services. These other sites may collect information about you when you visit them and use this information in accordance with their own privacy policies and terms of use. We do not endorse or control those third parties’ policies or practices.
5. HOW WE PROTECT YOUR INFORMATION
We maintain technical and physical safeguards for WIZCHARTS.COM to help protect against loss, misuse or unauthorized access, disclosure, alteration, or destruction of the information you provide. These safeguards vary depending upon the sensitivity of the information we collect and store. Please be aware that no security solutions are infallible.
6. HOW LONG WE KEEP YOUR INFORMATION
We will keep your information only for as long as it is necessary to fulfill the purposes described above unless a longer retention is required or permitted by law, after which we will delete it. We may retain your account data for a reasonable period of time after your last activity or after you stop paying for the relevant services. This is to enable you to easily come back and start using the service again. We may also keep a record of correspondence with you relating to our services, for example, if you have made a complaint, for as long as is necessary to protect us from a legal claim. Similarly, when you unsubscribe from our email newsletters or promotional emails, we will keep a record of your email address to ensure we do not send you marketing emails in the future.
7. UPDATES TO OUR PRIVACY POLICY
If we make material changes to the way we collect or use your information, we will notify you by posting a revised version of this Privacy Policy online, and we may also notify you by other means.
The date at the top of the Privacy Policy tells you when it was last updated. Any changes to this Privacy Policy will become effective when the revised Privacy Policy is posted. If you use this online service after the changes are posted, you have agreed the changes. If you do not agree with this Privacy Policy or any changes we make, please do not continue to use WIZCHARTS.COM.
For any questions or complaints about this Privacy Policy or our privacy practices, please contact us at wizmaster@wizcharts.com
You may also have the right to lodge a complaint with the data protection authority in your country, should you have any concerns about the manner in which we use your information. Before doing so, however, we would encourage you to first contact us directly to allow us an opportunity to resolve any concerns you may have.